PurpleTrain Facilities - Upgrading In Progress

PurpleTrain has embarked on a project to upgrade our existing facilities, to be completed by end of this month. This is part of PurpleTrain's commitment to delivering even better services to our students.

Our website faced some problems two weeks ago, on 6 November 2000, Monday. In PurpleTrain's spirit of providing quality service, we have already investigated the matter. While we regret any inconvenience caused, we would like to clarify that the reasons for the failure in the chat sessions were due to unforeseen problems with SingTel. The problems arose because one of SingTel's telecom exchange stations were down that same day till 2.30pm. Below is a letter from SingTel to our network provider Cable and Wireless Network Services explaining the failure:


Date : 7 November 2000

Cable & Wireless Network Services
31 International Business Park #03-05
Creative Resources Building

Subject : 2M grooming circuits failure on 6 Nov 2000.
Docket Nos : 473577 , 472578 , 473575.

We refer to the above-mentioned subject and wish to apologise to you for the inconveniences caused to your operation due to the STM-1 failure of our SDH ring.

At 1130hr, we received many fault outages and our Network Management System (NMS) confirmed mass circuits failure, serving the International Business Park. Immediately, we dispatched our field engineers to site. On arrival at 1200hr, it was observed that the STM-1 system of our SDH ring at Cab 78, Synergy Building was intermittent, therefore causing the circuits to be intermittent down.

Our field engineer proceeded to replace the faulty card in the STM1 system and carried out a system reset. The links were tested to be stable and service was restored at 1400hr after the faulty card was replaced. At 1415hr, Mr John Han confirmed that all the circuits were working.

As a preventive measure, we will be reviewing your network to ensure diversity is provided and minimize any single point of failure. Our Project engineer, Patrick Lim will be contacting you on the above.

Thank you

Lim Boon Keng
Operations Manager
Business Network Operations
SingTel


This problem has been resolved and rectified by the relevant parties. And with the new upgrading of the facilities, you can definitely look forward to uninterrupted and smoother chat sessions.

About PurpleTrain

PurpleTrain.com is an e-learning portal offering a one-stop service for business and IT education programmes, corporate training courses and education-related services.

By combining innovative technology with world-class training content, PurpleTrain.com offers companies and individuals a high value, quality and effective online training solution. About 200 online courses are available, from degree, diploma, certificate to corporate IT training programmes. Our online learning community now stands at over 23,000 users.

PurpleTrain.com is a 100%-owned venture of Informatics Holdings Limited, a leading training and education provider listed on the Singapore Stock Exchange.

For more information, please contact :

Jolyn Chua
Marketing & PR Manager
Tel : (65) 568 0810
Fax: (65) 569-7060
E-mail : jolyn@purpletrain.com
Websites : www.purpletrain.com
                 www.informaticsgroup.com


All trademarks and registered trademarks are property of their respective owners. Certain of the statements in this press release are forward-looking in nature and, accordingly, are subject to risks and uncertainties. The actual results may differ from those described or contemplated.

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