|
30 January 2002, Singapore
|
CALL and you shall be answered
|
If it doesn't work, CALL for Help! This was the advice given by some
of PurpleTrain's e-Learners to its e-community in general.
Roopkiran kaur, currently a student of PurpleTrain.com, for instance,
posted the following notes to her classmates on the prompt action and
timely solution she received from PurpleTrain's Technical Team.
She wrote:
|
Hi there and a good day to everyone.
Same as some of you, my name too was not
in any of the chat groups, so I contacted (e-mailed) the helpdesk
and technical people of PurpleTrain. The problem has been solved
and I have since been assigned a chat group (Group G).
So, my advice is e-mail them too. I got
my response within 12 hours. Quite impressed!
Anyway, you can get their e-mail address
from the "Contact Us" section of the PurpleTrain website.
Good luck and happy studying!!!
|
Kiran signed up for a Bachelor of Science (Hons) in Computing programme
by the University of Portsmouth through e-learning with PurpleTrain.com
in September last year and has since very satisfied with the services
she received.
In response to the above posting, Mike Khoo, Technical Manager of PurpleTrain
said: "Always call or email us directly at tech@purpletrain.com
for technical and login problems. It's our responsibility to ensure that
all technical issues are to be resolved within 24 hours."
Extracted below is a letter of appreciation addressed to the ever ready
Technical Team for the timely help rendered on a connection problem faced
by Zul Hisyam.
He wrote:
| I would like to take this opportunity to
thanking you on your advice regarding the connection problem occurred.
I do hope that your excellent works maintained forever. Once again
thank you very-very much. I now can access my subject without any
problem. |
PurpleTrain would also like to take this opportunity to thank all of
its staff, partners and e-learners for their supports and for being part
of the success.
USEFUL CONTACTS:
Programme Enquiries
Interested in higher education or continuing education?
enquiry@purpletrain.com
Technical Enquiries
Technical & Login problems
tech@purpletrain.com
Examination Enquiries
Exam & Test Deferments, and other examination enquiries
exams@purpletrain.com
Operational Enquiries
Textbooks, payment, course deferment & other operational issues
opns@purpletrain.com
Other Enquiries
helpdesk@purpletrain.com
or call PurpleTrain's 24-hour helpdesk hotline at (65) 9362-9292
About PurpleTrain.com
PurpleTrain.com is the e-learning service provider which offers a one-stop
service for business and IT education programmes, corporate training courses
and education-related services. By combining innovative technology with
world-class training content, PurpleTrain.com offers companies and individuals
a high value, quality and effective online training solution. Over 1000
online courses are available, offering PhDs, masters, degrees, diplomas
and certificates in business and IT programmes. Its e-community now stands
at over 55,000 users.
PurpleTrain.com is a 100%-owned venture of Informatics Holdings Limited,
a leading training and education provider listed on the Singapore Stock
Exchange.
For more information, please contact :
Cheryl Lee
Marketing & PR Manager
PurpleTrain.com
Email : pr@purpletrain.com
Website : www.purpletrain.com
www.informaticsgroup.com
To subscribe, send a blank email to: subscribe@purpletrain.com
To unsubscribe, send a blank email to: unsubscribe@purpletrain.com
All trademarks and registered trademarks are property of
their respective owners. Certain of the statements in this press release
are forward-looking in nature and, accordingly, are subject to risks and
uncertainties. The actual results may differ from those described or contemplated.
Copyright © 2002. All Rights Reserved. PurpleTrain.com Pte Ltd.
|
