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Singapore, 16 July 2002
Going the extra mile for students! |
Giving your customer excellent service doesn’t just start after he or she puts down their signature on the dotted line. By being sincere about it, customers can spot the difference and will appreciate you for it. PurpleTrain.com takes this opportunity to thank everyone for their hard work and efforts in pushing PurpleTrain to new heights.
There are many staff that go beyond merely doing what their job description entails. We would like to give special credit one such example, Ms Carmen Kok, a higher education consultant at PurpleTrain Direct who delighted this student with her customer service.
Miss Wendy Tey’s comments who had just registered for the MBA course are reflected below:
Dear Sir
My purpose of writing this email to you is that I would like to give my compliments to Carmen Kok who had been very helpful and patient. Being the consultant, she solved the payment problems that I had politely and even suggested alternative solutions to the problems.
Although I didn't go for the alternative solutions, Carmen was still cheerful, diligent, honest and amiable. I think it is the honour of the company to have such an employee like Ms Carmen Kok.
Last but not least, I would like to say a BIG Thank You for her excellent customer service.
Cheers,
Wendy Tey
At PurpleTrain.com, our service extends beyond simply signing up students to courses. When a new student signs up, it signals the beginning of a new relationship where we take care of the student who’s starting fresh on a course to graduation stage.
Keen to know the secrets of her success? Well, here's the scoop.
On average, Carmen does numerous consultations per day. Hence, it is evident that her persistence and persuasion skills extend to the provision of good customer service. In fact, usually the students she meets with are mainly working adults who are usually in a rush. Some of them can be quite brusque but Carmen takes it all in her stride.
"My key motivation for offering excellent customer service stems from being patient. Front line service is a very challenging job. However, I hope I can provide my best service for my customers as and when they need it. Customer service plays a part of my daily job function and I enjoy it very much. I am very happy to receive such compliments as it gives me feedback on my work. I will constantly strive to further improve my customer service in the future." explained Carmen. Of course, there is the importance of educating students on the process and tools for e-learning. Carmen added, "When they understand what is it all about, they will benefit more from the e-learning experience."
Carmen's final tip to all fellow CCs is "Be friendly and have the right attitude." This, coupled with her belief in e-learning and its benefits, has led to her highly commendable performance.
PurpleTrain employees are expected to provide excellent customer service to all students and guide them in their pursuit of lifelong learning. Have a pleasant experience or wish to compliment PurpleTrain staff? We welcome your feedback!
For a listing of all e-learning programmes by PurpleTrain.com, please visit PurpleTrain's Course Catalogue now!
Interested applicants may email us at enquiry@purpletrain.com for a free consultation!
About Informatics Group
The Informatics Group, established in 1983, is a multinational corporation providing training and educational services in information technology and business management. Through its international franchising program and strategic acquisitions, Informatics presently has a global network of more than 450 centres spanning 42 countries.
The company presently offers five franchise products: Informatics Computer School, Thames Business School, CAL Computer Training Centre, Cambridge Child Development Centre and RACC. For more information, please visit http://www.informaticsgroup.com.
About PurpleTrain.com
PurpleTrain.com is the e-learning service provider which offers a one-stop service for business and IT education programmes, corporate training courses and education-related services. By combining innovative technology with world-class training content, PurpleTrain.com offers companies and individuals a high value, quality and effective online training solution. Over 1000 online courses are available, offering PhDs, masters, degrees, diplomas and certificates in business and IT programmes. Its e-community now stands at over 55,000 users.
PurpleTrain.com is a 100%-owned venture of Informatics Holdings Limited, a leading training and education provider listed on the Singapore Stock Exchange.
For more information, please contact :
Andrew Yap
Marketing & PR Manager
PurpleTrain.com
Email : pr@purpletrain.com
Website : www.purpletrain.com
www.informaticsgroup.com
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All trademarks and registered trademarks are property of
their respective owners. Certain of the statements in this press release
are forward-looking in nature and, accordingly, are subject to risks and
uncertainties. The actual results may differ from those described or contemplated.
Copyright © 2002. All Rights Reserved. PurpleTrain.com Pte Ltd.
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