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Singapore, 12 March 2003
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E-Learning moves into less conventional industries
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Emergency workers and sports teams are part
of the growing audience for online training
In the past, online learning originated as
a way to train computer programmers, database administrators, and other
IT workers. A few years ago, companies began adopting E-learning for training
employees in telemarketing and sales. But now E-learning is also turning
up in untraditional workplaces, such as prisons, fire stations and hotels.
There's growing demand for niche E-learning
applications that train very specific-and non-traditional-types of workers.
In New York, firefighters are learning how
to respond to emergencies involving hazardous gases and materials via
a new online training program.
Since June 15, online courses were offered
to emergency-response professionals. The online format makes it easier
for training providers to update information. In addition, online training
helps the fire department cut costs and time related to classroom training.
Previously, firefighters had to travel to training centres in other states
that specialised in these areas. The online classroom offers individual,
self-directed classes for emergency-response professionals.
The site also addresses certification issues
related to emergency-response training. To be re-certified, states need
emergency workers to complete a certain number of training hours every
two years.
Re-certification requires training in a variety
of areas, such as dealing with cardiac trauma and response to biological
and chemical weapons. For emergency workers, finding time to complete
training can be tough.
New York City's 11,000 correctional officers
face similar challenges with their work schedules. Officers are often
required to work the "wheel," a series of rotating shifts (noon
to 8 p.m. one day, 3 p.m. to 11 p.m. the next, 6 p.m. to midnight the
day after). To hold a supervisory position, officers must have completed
at least 60 college course credits. With such an unusual schedule, correctional
officers who don't have that educational background find it nearly impossible
to attend the college courses needed for a promotion. But that's changing,
as officers should soon be able to "attend" college from their
home PCs.
The jail guards' union, the New York City
Corrections Officers Benevolent Association, recently started a pilot
program that lets officers take online classes offered by local education
institutions. Most officers are expected to take criminal justice courses,
but any online class they take from designated local colleges--from basic
accounting to literature--will count toward the 60 credits they need.
So far, more than 1,000 correctional officers
have applied for the online learning program. Educating correctional officers
is just the beginning and similar courses are being offered to the National
Football League Players Association..
One interested team is the New York Jets.
"These are non-traditional students with non-traditional hours. And
they're transient," says Carl Banks, the Jets' director of player
development. "Being able to take that computer home and log on is
really helpful."
Baseball's San Francisco Giants are counting
on online training to get an edge on the field. The Giants have created
a disk library that lets players and coaches analyze batters' stances
and swings, pitchers' deliveries, and opponents' defensive setups.
Four cameras at Pacific Bell Park record
every at-bat of every home game. The images are transmitted over fiber-optic
lines to the team's local area network, then dumped into a DVD jukebox
that holds 750 disks--about 5 terabytes of information. The system includes
a database tying the ball-strike count, fielders' positions, pitch speed,
and type of pitch to every clip. As all the information is now digitized,
players and coaches can search by every conceivable criteria--from the
positions of the fielders to the type of pitch thrown.
At Pacific Bell Park, team members have access
to PCs, which they use to search footage and study games on the Giants'
intranet. When the team is on the road, players and coaches have individualized
DVDs that contain information pulled from the jukebox, which they can
view from their notebook computers.
But niche E-learning applications aren't
always so glamorous. A growing number of E-learning apps are being developed
to train blue-collar workers. Training includes 30-to 90-minute online
classes on such topics as how to properly clean a guest room and how to
set up a dinner table.
While those aren't the types of skills that
one might expect to learn via a computer, analysts say that E-learning
is rapidly moving beyond text-heavy instruction into more graphically
appealing presentations that are easier to use and learn from. The part
that all employees like is that E-learning is going to go from a bad class
to a good experience that doesn't feel like training at all.
But despite the recent push of E-learning
into non-traditional workplaces, and the strong emergence of niche E-learning
applications, analysts stop short of predicting widespread use of online
learning for all jobs. Only time will tell if the growth of E-learning
beyond the white-collar worker will really turn into a strong trend.
For more information on a variety of e-Learning
courses, do visit www.PurpleTrain.com
for an idea of what e-Learning can do for you. You can also find out more
by sending an email to enquiry@purpletrain.com
*Adapted from an article by Noah Shachtman
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