Setup Interwise
Setup / Installation of the Interwise Participant Application
- What is the Interwise Participant application?
- What is the latest version of the Interwise Participant application?
- What are the minimum requirements needed to setup the Participant application?
- How do I setup the Participant application?
- Where can I test my connection in advance?
- I thought I have the Participant application already. Why is it setting up again?
- Where can I learn more about how to use the Interwise Participant application?
- A security message has appeared. Do I need to trust Interwise content?
- I see a blank, white page but nothing is happening. What should I do?
- The Participant application has been loading for a while but nothing is happening. What should I do?
- I get an error message stating I cannot setup the application and must do so manually. What should I do?
Connecting to an Interwise Event
- I cannot connect to an Interwise server. What can I do?
- When accessing the Interwise web page, I get a “page cannot be displayed error”. What should I do?
- When accessing my event, I see a message that the “event is not yet/ no longer on air”. What should I do?
- I connect to an event and I get an “Open with” window asking me to choose an application. What should I do?
- Upon connecting I get an “invalid username or password” error. What should I do?
- What should I do after I connect to the event?
- I get a “failed to connect – retry” message. What should I do?
- My company uses a web proxy. Can I connect to an event?
Audio Issues
- Do I need to use my PC speaker’s or microphone for audio during a live event?
- How do I know my event ID?
- I cannot hear anyone in the event. What should I do?
- How do I mute or un-mute my audio?
- I am scheduled to attend more than one event at the same time. How can I log in?
Setup / Installation of the Interwise Participant Application
What is the Interwise Participant application?
The Interwise Participant application is a web based client software that allows a user to actively attend and collaborate in an Interwise live event or view a recorded event. A user connected can speak and/or listen, use graphic tools on the whiteboard, record, share applications and more.
Top
What is the latest version of the Interwise Participant application?
The latest version of the Interwise Participant application is 5.2.60. Some customers have been introduced to version 6 of our software. Launch your Participant application (Start - Programs - Interwise - Interwise Participant) and in the Help - About, you will find the current version of the application setup on your PC. If your Participant client is already launched, click on Help - About to view its current version. If you wish to download a newer version directly from the Interwise website, click here.
Top
What are the minimum requirements needed to setup the Participant application?
To setup the Interwise Participant application, a user's PC must run either Windows 2000, 32-bit XP, 2003 or 32-bit/64-bit Vista , with either Internet Explorer 6/7/8, Firefox 2/3/3.5, or Chrome 3 are supported. The computer must have at least 512 MB of RAM and the monitor must support at least High Color (16 bit) at 800 by 600 resolution.
Top
How do I setup the Participant application?
There are several ways to set up the Participant application. Upon connecting to an Interwise event, the system will recognize that your PC does not have the client software and will setup the software while connecting to the event. Alternatively, you may choose to manually setup the Participant client software from the appropriate link in the event email invitation you have received, the homepage of the Communications Center or portal or directly from the Interwise website.
Top
Where can I test my connection in advance?
Click on here
Top
I thought I have the Participant application already. Why is it setting up again?
A Communications Center system administrator may choose to set a policy, forcing all users to automatically upgrade to a newer version of the Participant client. This process occurs while connecting to an event and should last no more than 2 minutes on a broadband connection.
Top
Where can I learn more about how to use the Interwise Participant application?
Upon connecting to an event, an event overview page is displayed if no other item is currently loaded to the whiteboard. This page can be accessed by clicking on the information icon on the top right corner of the application. Alternatively, to view a short tutorial, click here.
Top
A security message has appeared. Do I need to trust Interwise content?
To avoid having your browser launch the security certificate every time you connect to an Interwise event, we strongly recommend selecting the “trust content from Interwise” box.
Top
I see a blank, white page but nothing is happening. What should I do?
If, while setting up the Participant application, you see a blank white page and nothing appears to be happening, check to see that your web browser is set to allow ActiveX scripting. From the Internet Explorer interface, choose Tools - Internet Options - Security - Custom Level and enable “Script ActiveX controls marked safe for scripting”. A Communications Center system administrator can also change the event entry settings to bypass this default entry method. Please contact helpdesk@purpletrain.com.
Top
The Participant application has been loading for a while but nothing is happening. What should I do?
If the setup of the Participant application has begun but is stuck, try connecting to the event again. Check to see that your connection to the Internet or network is still alive. If the problem persists, contact your company’s helpdesk@purpletrain.com.
Top
I get an error message stating I cannot setup the application and must do so manually. What should I do?
Click on the link to setup the Participant application manually. This will download the insstud.exe file to your PC. Double-click on the downloaded file to run the setup. Click on the “Return to catalog” to view the catalog page and enter the event again.
Top
Connecting to an Interwise Event
I cannot connect to an Interwise server. What can I do?
First, make sure your network has an established connection to the Internet on HTTP (port 80) and HTTPS (port 443). If your network requires you to go through a web proxy, you may need to enter the proxy address manually (in most cases, the system should recognize this automatically). To do so, click on Start - Programs - Interwise - Interwise Participant Options - Tunnel and enter your proxy address and port in the correct field. Try to connect to the event again. If you have a personal firewall installed on your PC, verify that the Interwise Participant application and push client are trusted for out-going traffic. If the problem persists, contact your helpdesk@purpletrain.com.
Top
When accessing the Interwise web page, I get a “page cannot be displayed error”. What should I do?
Check to see that you have entered the correct address in your web browser’s address field. If you have an email invitation to the event, it is best to click on the email invitation’s hyperlink to enter. . If using an older Email client you may need to cut and paste the invitation’s hyperlink line by line into your Web Browser. If the problem persists, contact your helpdesk.For students please access to check schedule in your virtural classroom.
Top
When accessing my event, I see a message that the “event is not yet/ no longer on air”. What should I do?
An Interwise live event is allowed entry by default 15 minutes before the scheduled start time. If you get this message after clicking on an email invitation link, try again after 1-2 minutes as the server’s clock may be different from the one on your PC. Additionally, check to see that the event’s date and time is, indeed, when you thought it should be.
Top
I connect to an event and I get an “Open with” window asking me to choose an application to open. What should I do?
This window usually appears when you are in the process of connecting to an event as a Moderator but do not have the application installed. To setup the Moderator application, go to: http://download.interwise.com. Download and install the Moderator application and try entering the event again.
Top
Upon connecting I get an “invalid username or password” error. What should I do?
This error usually appears due to a conflict with another front-end system (such as an LMS, Website, portal etc.). Try connecting again to the event and if the problem persists, the event needs to be updated to refresh the user data. Contact your helpdesk@purpletrain.com
Top
What should I do after I connect to the event?
Upon connecting, you may see others who have joined. You can view them in the Participant list on the top right side of the application. At times the event’s moderator or facilitator may not have joined yet. If you are in an iMeeting event, you may converse with others while waiting or familiarize your self with the application.
Top
I get a “failed to connect – retry” message. What should I do?
First, make sure your network has an established connection to the Internet on HTTP (port 80) and HTTPS (port 443). If your network requires you to go through a web proxy, you may need to enter the proxy address manually (in most cases, the system should recognize this automatically). To do so, click on Start - Programs - Interwise - Interwise Participant Options - Tunnel and enter your proxy address and port in the correct field. Try to connect to the event again. If you have a personal firewall installed on your PC, verify that the Interwise Participant application and Push Client are trusted for out-going traffic. If the problem persists, contact your helpdesk or company’s Interwise administrator.
Top
My company uses a web proxy. Can I connect to an event?
Yes. The Interwise Participant can work with almost all web-proxies. The application will detect this upon connecting to a server during a live event from your browser settings. If you cannot connect to a server, you may need to manually enter your company’s web proxy address. Click here to learn how.
Top
Audio Issues
Do I need to use my PC speaker’s or microphone for audio during a live event?
The Interwise Enterprise Communications Platform (ECP) allows for integrated VOIP or telephone audio during a live event. A user may choose which audio device to use in an event and may switch between devices on the fly. You may start an event by connecting via the phone (for example, in your car) and then switch to the PC or vice versa. The policy for allowing the use of phones for your specific event is set by the company’s system administrator. Some events may be set to allow only PC audio. Contact your company’s Interwise administrator for more information.
Top
How do I know my event ID?
Some events may require you to enter an event ID to connect as a guest user.You can find this from your e-mail invitation or in the event link in your virtual classroom.You can retrieve it from the event creator or another user attending the same event.
Top
I cannot hear anyone in the event. What should I do?
If you are connected with the phone and without your PC, you may want to ask if anyone is speaking. You may be the first one in the event or others are silent. If using your PC and phone for audio, you may view who is speaking on the participant application. If you cannot hear anyone, check your volume settings. If using your PC for audio, check the volume settings, that your speakers are connected properly and that others can hear as well. If you are using a laptop, you should also check that the laptop Mute option is not selected.
Top
How do I mute or un-mute my audio?
If using your PC for audio, click on the Un-Mute or Mute button to speak or mute yourself respectively. .
Top
I am scheduled to attend more than one event at the same time. How can I log in?
If you are a guest user or are scheduled to attend more than one event at the same time, you will be prompted to enter an event ID. You may find this ID in your email invitation. If connecting with your PC, you will also find this in the dial-in instructions page.You can retrieve it from the event creator or another user attending the same event.
Back to Top |
