PROFESSIONAL DEVELOPMENT COURSES

The Art of Customer Satisfaction

With the arrival of the new economy, current business methods are undergoing vast changes. The demands of consumers have become the top priority in most businesses, as it is the key method of keeping customers in today's highly competitive marketplace. This greater demand for 'better' services both before and after a sale has brought about tremendous changes to businesses. Customer service is now the buzzword and to meet this expectation, a greater understanding of the customer is needed. This course aims to address these and to equip you with the skills to keep your customers.

Course Duration
1 week

Entry Requirements
Min 17 years old

Course Fees
US$100 dollars

Mode of Delivery
Participants will have one scheduled chat session with the facilitator. Access to other online facilities available on PurpleTrain.com, like discussion room, private email, e-resources etc.

Assessment
No assessment required for this course

Course Commencement
18th of every month

Application Procedures

1. Please submit the completed application form in the enrolment section of our website.
   
   
2. Please mail the following to :
   PurpleTrain.com Pte Ltd
   5 International Business Park
   Singapore 609914.
   
   - Duly signed and completed application form
   - Course fees can be paid via Bank Draft, Telegraphic Transfer or e-Payment.
   
   
   1. Bank Draft: PurpleTrain.com Pte Ltd
      5 International Business Park
      Singapore 609914
      
      
   2. Telegraphic Transfer: PurpleTrain.com Pte Ltd
      DBS Bank
      Shenton Way Branch
      6 Shenton Way
      Singapore 068809
      Account No : 0055-000190-01-9-022 (USD)
      
      
   3. e-Payment via VISA or MasterCard at www.purpletrain.com
   
   
3. Applicants may also submit completed application forms through any of our authorised centres, where our course consultants will process the administration procedures on our behalf.
   
   
4. Deadline for application
   Application must be made one week before the commencement of a unit.

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