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Library 7: Technical Web Development

E-Commerce Series

Total Time: 54 hours

E-Commerce: Your E-Business4 hoursECOM01
E-Commerce: Your E-Business provides an introduction to e-commerce and how it relates to a user's company.
  • E-Commerce and Your Company
  • Future Directions
  • Where You Are and Where You're Going
  • Building Resources
  • Marketing and Management


E-Commerce: Getting Started3 hoursECOM02
E-Commerce: Getting Started explains what users need to start converting their companies into e-businesses.
  • Benefits of E-Commerce
  • Defining E-Commerce
  • Your Domain
  • Internet Mechanics
  • Initial Operation Issues


E-Commerce: Influences on E-Commerce3 hoursECOM03
E-Commerce: Influences on E-Commerce provides an introduction to Internet stock and the influences that drive up stock value.
  • Moving E-Business Forward
  • Internet Stock
  • Increasing Stock Value
  • Building a Presence
  • Approaching the Market


E-Commerce: Killer Apps4 hoursECOM04
E-Commerce: Killer Apps provides an introduction to killer apps and the twelve steps needed to create them for a company.
  • What Are Killer Apps?
  • Rules for Building Killer Apps
  • The Rest of the Rules
  • Land Mines to Avoid
  • Other Potential Problems
  • Protecting Yourself: An Action Plan


E-Commerce: Developing Your E-Business5 hoursECOM05
E-Commerce: Developing Your E-Business provides an overview of virtual corporations and some of the things to avoid when creating one.
  • The Virtual Corporation
  • Transferring Information
  • Laws of E-Commerce
  • Considering Your Options
  • Looking to the Future


E-Commerce: Real-Time and Data Mining4 hoursECOM06
E-Commerce: Real-Time and Data Mining provides an introduction to two resources available in e-commerce: real-time systems and data mining.
  • Real-Time Systems
  • How Real-Time Can Work for You
  • The Data Mining Process
  • Benefits of Data Mining
  • Collecting and Analysing Data


E-Commerce: Lowering Your Business Costs5 hoursECOM07
E-Commerce: Lowering Your Business Costs provides an overview of ways to decrease e-business costs by automating the supply chain and hiring virtual employees.
  • The Supply Chain
  • Automating the Vendor Flow
  • Automating the Customer Flow
  • The Virtual Workforce
  • Managing Your Virtual Employees
  • Strategies and Solutions


E-Commerce: Customer Service and Payment4 hoursECOM08
E-Commerce: Customer Service and Payment provides an overview of the customer service and payment resources available for an e-business.
  • The Call Centre
  • Other Customer Service Concerns
  • Payment Types
  • Payment Systems
  • Payment Security


E-Commerce: Marketing Your E-Business4 hoursECOM09
E-Commerce: Marketing Your E-Business explains how to develop a marketing plan for an e-business.
  • Identifying Your Customers
  • Developing a Marketing Plan
  • Affiliate Marketing
  • Marketing Models
  • Other Marketing Examples


E-Commerce: Advertising on the Internet4 hoursECOM10
E-Commerce: Advertising on the Internet provides an overview of the forms of advertising available on the Internet.
  • Internet Promotion
  • Finding Your Customers
  • Designing Your Ads
  • Drawing Customers to Your Site
  • Looking to the Future


E-Commerce: Building Marketing Strategy5 hoursECOM11
E-Commerce: Building Marketing Strategy provides an overview of marketing options available to an online business, such as data mining and external promotion.
  • External Marketing
  • The Road Show
  • Public Relations and Investor Relations
  • Data Mining and Marketing
  • Extracting and Analysing the Data


E-Commerce: Resource Planning4 hoursECOM12
E-Commerce: Resource Planning provides an overview of the resources and standards that need to be considered when preparing a strategy for an online business.
  • Your E-Commerce Strategy
  • E-Commerce Risks
  • Knowledge Management
  • Changes in Technology
  • New Opportunities


E-Commerce: Managing Your E-Business5 hoursECOM13
E-Commerce: Managing Your E-Business explains ways to reduce costs and ensure the continued success of an online business.
  • Reducing Costs
  • Leveraging Your Assets
  • Encouraging Repeat Customers
  • Influences on Your E-Business
  • Other Issues to Keep in Mind

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This study guide and/or material is not sponsored by endorsed by or affiliated with Cisco Systems, Inc. Cisco®, Cisco Systems®, CCDA™, CCNA™, CCDP™, CCNP™, CCIE™, CCSI™, the Cisco Systems logo and the CCIE logo are trademarks or registered trademarks of Cisco Systems, Inc. in the United States and certain other countries. All other trademarks are trademarks of their respective owners.